To help you do your job, we know that we need to
provide the most accurate information possible. You count on us to be able to
answer questions about products and their applications. That is why training is
a major investment at EDI.
We approach training in
three ways: First, we provide you with direct knowledge from our manufacturers.
Second, we learn from our manufacturers so that we can answer your questions and
provide you with the best recommendations. And third, we continuously identify
ways to train our staff to ensure that they are the best educated and most
knowledgeable in the marketplace. Simply put, the more training we can make
available to our staff and to you, the more profitable we think you’ll become.
To that end, we conduct
many manufacturer training sessions each year in collaboration with our
suppliers. In 2007, training topics have ranged from 3M firestop products, to
IDEAL lockout/tagout products, to integrated networks from Leviton, and much
more. These sessions are typically presented at one of our six convenient
locations. This year, we’ve also brought the training sessions to a number of
contractors’ offices.
Employee training has
focused on specific products, such as GE lamps, as well as on general product
knowledge for our newer employees, such as the basics of how fuses, circuit
breakers, and receptacles work.
We also hold joint
sessions for customers and employees. A recent one focused on Lutron RadioRA, a
whole-home dimming system that uses RF communication.
Bill Lawler, EDI’s
full-time training coordinator, said the company’s dedication to training sets
it apart from competitors. “We think it’s important to provide a quick
turnaround with training. When customers want training, all they need to do is
mention it to their account manager and I can then help the account manager
arrange it—usually right away.”
Lawler said EDI’s
creativity is a hallmark of its training. He cited a session for contractors on
residential product installation. Rather than simply providing a PowerPoint
presentation, EDI developed hands-on training on several upsell items, including
security cameras, central vacuums, warm tiles, and audio systems.
“We actually built
sections of walls,” Lawler said. “We showed customers how to install these
products. Then they drilled holes, ran wires, and installed products.”
In addition to classroom
training, EDI offers a wide range of online training for customers and
employees. We also frequently attend industry conferences to keep employees and,
in turn, customers informed on the latest trends, products, and best practices.
In 2008, look for even
more investment in EDI training, including overview sessions on energy
efficiency and upcoming NEC changes.
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